Terms & Conditions

Last updated: November 2, 2026

1. General Information

Welcome to FROSTFLEX! These Terms & Conditions govern your access to and use of our website and online store.

By visiting our website or purchasing a product from us, you agree to these Terms & Conditions.

Store Name: FROSTFLEX
Email: FrostFlex@web.de
Business Owner / Legal Entity: Sabine Fischer
Business Address: Brunow Straße 58, 13507 Berlin, Deutschland

2. Products and Availability

We make every effort to display our products as accurately as possible, including product descriptions, images, and colors.

However, actual product colors and appearances may vary slightly depending on your device and screen settings.

All products are subject to availability. We reserve the right to discontinue or modify products at any time.

3. Prices and Payments

All prices are displayed in the currency shown at checkout.

We reserve the right to change product prices at any time. The price charged for your order will be the price displayed at the time of purchase.

Payment must be completed using one of the payment methods available at checkout.

Your order will be processed after payment has been successfully received.

4. Orders and Order Acceptance

After placing an order, you will receive an order confirmation by email.

An order confirmation does not necessarily mean that we have accepted your order. We reserve the right to cancel or refuse an order where legally permitted, including in cases of suspected fraud, pricing errors, or product unavailability.

If we cancel an order after payment, the payment will be refunded using the original payment method, as required by applicable law.

5. Shipping and Delivery

We ship to the destinations displayed and available at checkout.

Estimated delivery times are provided for guidance only and may vary depending on the destination, shipping carrier, customs procedures, and other circumstances.

Once an order has been handed over to the shipping carrier, tracking information may be provided where available.

Nothing in this section limits any delivery rights or remedies available to customers under applicable law.

6. Returns, Refunds and Exchanges

Our return and refund rules are described in our separate Returns & Refunds Policy.

All sales are final except where a return, refund, replacement, or other remedy is required by applicable law.

Nothing in these Terms & Conditions excludes or limits mandatory consumer rights.

7. Product Use and Safety

Our products are intended for normal recreational use.

Customers are responsible for using products appropriately and following any product-specific instructions or warnings.

Our products are not designed to replace certified protective equipment. Always use appropriate, certified safety equipment when skiing, snowboarding, or participating in other winter sports.

8. Intellectual Property

All content on this website, including text, graphics, logos, product images, designs, and other materials, is owned by or licensed to FROSTFLEX unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

9. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by applicable law, FROSTFLEX shall not be liable for indirect or consequential losses arising from the use of our website or products.

10. Website Accuracy

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, errors, omissions, or inaccuracies may occasionally occur. We reserve the right to correct such errors where legally permitted.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Governing Law and Consumer Rights

These Terms & Conditions are subject to applicable laws.

Nothing in these Terms & Conditions deprives consumers of mandatory consumer protection rights granted by the laws applicable to them.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated revision date. Your continued use of our website after changes are published constitutes acceptance where legally permitted.

14. Contact Information

For questions about these Terms & Conditions, please contact us:

FROSTFLEX
Email: FrostFlex@web.de