Shipping Policy

Last updated: November 2, 2026

At FROSTFLEX, we want to make sure your order arrives as quickly and smoothly as possible. Below you can find all important information about our shipping and delivery process.

1. Order Processing Time

Orders are typically processed within 24–48 hours after they are placed.

Once your order has been processed and shipped, a tracking number will be generated and sent to you by email so you can follow your package.

Please note that processing times may be slightly longer during holidays, peak seasons, or periods of high order volume.

2. Shipping & Delivery Time

Our estimated delivery time is:

4–7 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, and other circumstances.

During the holiday season, delivery may take longer than usual due to increased shipping volumes and carrier delays.

3. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow some time for tracking information to become available. Tracking updates may take 24–72 hours to appear after shipment.

4. Shipping Destinations

FROSTFLEX currently ships to the United States and Canada.

Available shipping destinations and any applicable shipping costs will be displayed at checkout.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will be happy to help you check the shipment status and investigate any delivery issues.

Please contact us at:

Email: FrostFlex@web.de

When contacting us, please include your order number.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

7. Contact Us

If you have any questions regarding shipping or delivery, please contact our support team:

FROSTFLEX
Email: FrostFlex@web.de