Widerrufsrecht

Returns & Refunds Policy

All Sales Are Final

At FROSTFLEX, all sales are final. We do not accept returns or exchanges and do not offer refunds for purchases unless required by applicable law.

Please carefully review your order before completing your purchase.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at:

Email: FrostFlex@web.de

Please include your order number and clear photos or videos showing the issue.

We will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

If your order has not arrived within the expected delivery timeframe, please contact our support team.

We will investigate the shipment and work with the shipping carrier to resolve the issue.

Any remedies required by applicable law will be provided.

For questions regarding this policy or your order, please contact:

FROSTFLEX
Email: FrostFlex@web.de
Business Address: Brunow Straße 58, 13507 Berlin, Deutschland

Nothing in this policy excludes, restricts, or limits any consumer rights that cannot legally be excluded under applicable law.