Privacy Policy

Last updated: November 2, 2026

FROSTFLEX ("we", "us", or "our") operates this online store and website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect the following information:

• Contact information: Name, email address, phone number, billing address, and shipping address.

• Order information: Products purchased, order details, payment status, and transaction information.

• Payment information: Payment details processed securely by our payment providers. We do not directly store complete payment card details.

• Device information: IP address, browser type, device information, and certain browsing activity.

• Customer support information: Information you provide when contacting us by email or through our website.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders.

• Arrange shipping and delivery.

• Process payments and prevent fraudulent transactions.

• Communicate with you about your orders.

• Respond to customer service requests.

• Improve our website, products, and shopping experience.

• Comply with legal and tax obligations.

• Send marketing communications where permitted by law and, where required, with your consent.

3. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and process customer orders.

Your information may be processed by Shopify and other service providers that help us operate our store, including:

• Payment providers.

• Shipping and fulfillment providers.

• Website hosting and technical service providers.

• Customer support services.

• Analytics and advertising providers, where enabled.

These providers may process your information according to their own privacy policies and applicable data protection laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, analyze website traffic, and support advertising campaigns.

Where required by law, we will request your consent before using non-essential cookies or tracking technologies. You can manage your cookie preferences through our cookie settings.

If enabled, advertising technologies such as TikTok Pixel or Google Analytics may collect information about your interactions with our website.

5. Sharing Your Information

We do not sell your personal information for money.

We may share personal information with service providers when necessary to operate our business, fulfill orders, process payments, provide customer support, or comply with legal obligations.

We may also disclose information if required by law or necessary to protect our legal rights.

6. International Data Transfers

Because we operate through Shopify and use third-party service providers, your personal information may be transferred to and processed in countries outside your country of residence, including the United States and other countries.

Where required, appropriate safeguards will be used for international transfers in accordance with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing activities.

• Request a copy of your personal information.

To exercise your rights, please contact us using the details below.

If you are located in the European Economic Area, you may also have the right to lodge a complaint with your local data protection supervisory authority.

9. Marketing Communications

If you subscribe to our marketing emails, we may use your email address to send you updates, offers, and information about FROSTFLEX.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

10. Children's Privacy

Our store is not intended for children under the age of 16. We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information, please contact us so that we can review and address the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

FROSTFLEX
Email: FrostFlex@web.de
Business Address: Brunow Straße 58, 13507 Berlin, Deutschland
Business Owner / Legal Entity: Sabine Fischer